{"id":7042,"date":"2026-09-08T15:55:56","date_gmt":"2026-09-08T13:55:56","guid":{"rendered":"https:\/\/www.artea.com\/cai-digitale-su-whatsapp-di-artea\/"},"modified":"2026-09-28T14:59:01","modified_gmt":"2026-09-28T12:59:01","slug":"cai-digital","status":"publish","type":"page","link":"https:\/\/www.artea.com\/en\/cai-digital\/","title":{"rendered":"Digital CAI (accident report) on WhatsApp by Artea"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7042\" class=\"elementor elementor-7042 elementor-6719\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c8ecf86 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"c8ecf86\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fc00882\" data-id=\"fc00882\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-074d364 elementor-widget elementor-widget-numbers\" data-id=\"074d364\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"numbers.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"art-counters-section\">\n                          <div   class=\"art-container\">\n                              <div class=\"art-counters-container\">\n                                  <div class=\"art-counters\"><div class=\"art-counter\" style=\"width: 33.333333333333%\"><div class=\"art-number\">24\/7<\/div><div class=\"art-text\"><p>Service available to policyholders<\/p>\n<\/div><\/div> <!-- end art counter --><div class=\"art-counter\" style=\"width: 33.333333333333%\"><div class=\"art-number\">100%<\/div><div class=\"art-text\"><p>Interactions tracked with an audit trail<\/p>\n<\/div><\/div> <!-- end art counter --><div class=\"art-counter\" style=\"width: 33.333333333333%\"><div class=\"art-number\">41M<\/div><div class=\"art-text\"><p>WhatsApp users reachable in Italy<\/p>\n<\/div><\/div> <!-- end art counter -->        <\/div> <!-- end art counters -->\n                          <\/div> <!-- end art counters container -->\n                      <\/div> <!-- end art counters section -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f88e4e3 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"f88e4e3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1560681\" data-id=\"1560681\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a35693 elementor-widget elementor-widget-image_with_text\" data-id=\"3a35693\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image_with_text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"art-img-with-text-section\">\n                      <div class=\"art-img-with-text-container right-alignment full align-center\">\n                          <div class=\"art-text-section\">\n                              <div class=\"art-text-container\"><div class=\"art-subtitle\">introduction<\/div><h2 class=\"art-title\">IVASS-compliant digital CAI, directly on WhatsApp<\/h2><div class=\"art-text\"><p>CAI Digital is the Generative AI conversational agent that digitizes and automates the Accident Statement Form (CAI \u2013 art. 143 of the Italian Private Insurance Code). Through a channel policyholders already use every day, it guides people step by step through a process that can often be stressful and unfamiliar: it collects data, captures photos and location, checks consistency and completeness, manages identity verification and the advanced electronic signature (FEA) of both drivers, generates the compliant copy, and submits everything to the insurance company and ANIA (Italian National Association of Insurance Companies). No human intervention is required throughout the process, with full compliance with IVASS Regulation No. 56\/2025.  <\/p>\n<\/div><a class=\"art-cta\" href=\"#form-caid\">Contact us<\/a>            <\/div> <!-- art text container -->\n                          <\/div> <!-- end art text section -->\n                          <div class=\"art-img-section img-left-alignment\"><img decoding=\"async\" src=\"https:\/\/www.artea.com\/wp-content\/uploads\/2026\/09\/quattro-pilastri-cai-digitale-artea.webp\" alt=\"IVASS-compliant digital CAI, directly on WhatsApp\"><\/div> <!-- end art img section -->\n                      <\/div> <!-- end art img with text container -->\n                  <\/div> <!-- end art img with text section -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1101d59 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1101d59\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2071e29\" data-id=\"2071e29\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cb5ac12 elementor-widget elementor-widget-custom_tabs\" data-id=\"cb5ac12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"custom_tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"art-tabs-section\">\n                         <div class=\"art-tabs-container\">\n                             <nav class=\"art-nav\">\n                                 <div class=\"nav nav-tabs art-nav-tabs\" id=\"art-nav-tab\" role=\"tablist\" aria-orientation=\"vertical\"><button \n                                       class=\"nav-link art-nav-link active\" \n                                       id=\"nav-Conversational-guidance-tab\"\n                                       data-bs-toggle=\"tab\" data-bs-target=\"#nav-Conversational-guidance\" type=\"button\" \n                                       role=\"tab\" aria-controls=\"nav-Conversational-guidance\" aria-selected=\"true\"\n                                  ><span>Conversational guidance<\/span><\/button><button \n                                       class=\"nav-link art-nav-link\" \n                                       id=\"nav-Identity-and-digital-signature-tab\"\n                                       data-bs-toggle=\"tab\" data-bs-target=\"#nav-Identity-and-digital-signature\" type=\"button\" \n                                       role=\"tab\" aria-controls=\"nav-Identity-and-digital-signature\" aria-selected=\"false\"\n                                  ><span>Identity and digital signature<\/span><\/button><button \n                                       class=\"nav-link art-nav-link\" \n                                       id=\"nav-Integration-with-the-insurance-company-and-ANIA-tab\"\n                                       data-bs-toggle=\"tab\" data-bs-target=\"#nav-Integration-with-the-insurance-company-and-ANIA\" type=\"button\" \n                                       role=\"tab\" aria-controls=\"nav-Integration-with-the-insurance-company-and-ANIA\" aria-selected=\"false\"\n                                  ><span>Integration with the insurance company and ANIA<\/span><\/button><button \n                                       class=\"nav-link art-nav-link\" \n                                       id=\"nav-Compliance-and-security-tab\"\n                                       data-bs-toggle=\"tab\" data-bs-target=\"#nav-Compliance-and-security\" type=\"button\" \n                                       role=\"tab\" aria-controls=\"nav-Compliance-and-security\" aria-selected=\"false\"\n                                  ><span>Compliance and security<\/span><\/button>           <\/div> <!-- end art nav tabs -->\n                             <\/nav> <!-- end art nav -->\n                             <div class=\"tab-content art-tab-content\" id=\"art-nav-tab-content\"><div class=\"art-tab tab-pane fade show active\"\n                                       id=\"nav-Conversational-guidance\" role=\"tabpanel\"\n                                       aria-labelledby=\"nav-Conversational-guidance-tab\" tabindex=\"0\"\n                                  >\n                                      <div class=\"art-tab-info\"><div class=\"art-subtitle\">What We Do<\/div><h3 class=\"art-title\">Conversational guidance<\/h3><div class=\"art-text\"><p>The policyholder contacts the insurance company via WhatsApp, where a Generative AI agent guides them through every stage of the CAI process: accident details, vehicles and drivers, location, damage photos, and third-party information. OCR automatically reads license plates and documents, while consistency checks immediately flag missing or conflicting information. The conversation dynamically adapts to the user\u2019s responses. Native multilingual support in Italian and German makes the service suitable for bilingual provinces as well. No app to install, no forms to learn.   <\/p>\n<\/div>    <\/div> <!-- end art tab info -->\n                                      <img decoding=\"async\" src=\"https:\/\/www.artea.com\/wp-content\/uploads\/2026\/09\/guida-conversazionale-cai-digitale-artea.webp\" alt=\"Conversational guidance\">\n                                  <\/div> <!-- end art tab --><div class=\"art-tab tab-pane fade\"\n                                       id=\"nav-Identity-and-digital-signature\" role=\"tabpanel\"\n                                       aria-labelledby=\"nav-Identity-and-digital-signature-tab\" tabindex=\"0\"\n                                  >\n                                      <div class=\"art-tab-info\"><div class=\"art-subtitle\">What We Do<\/div><h3 class=\"art-title\">Identity and digital signature<\/h3><div class=\"art-text\"><p>Both drivers are identified via SPID, CIE, or document recognition with face matching, and sign the CAI using an Advanced Electronic Signature (FEA), even from two different smartphones. The agent independently guides the other party through the co-signing process. If the second signature is not provided within the required timeframe, the process handles the \u201csingle-signature CAI\u201d option provided for by the regulation. The final document is a certified true copy on a durable medium (certified PDF\/A), delivered to both parties.  <\/p>\n<\/div>    <\/div> <!-- end art tab info -->\n                                      <img decoding=\"async\" src=\"https:\/\/www.artea.com\/wp-content\/uploads\/2026\/09\/firma-digitale-cai-digitale-artea.webp\" alt=\"Identity and digital signature\">\n                                  <\/div> <!-- end art tab --><div class=\"art-tab tab-pane fade\"\n                                       id=\"nav-Integration-with-the-insurance-company-and-ANIA\" role=\"tabpanel\"\n                                       aria-labelledby=\"nav-Integration-with-the-insurance-company-and-ANIA-tab\" tabindex=\"0\"\n                                  >\n                                      <div class=\"art-tab-info\"><div class=\"art-subtitle\">What We Do<\/div><h3 class=\"art-title\">Integration with the insurance company and ANIA<\/h3><div class=\"art-text\"><p>CAI Digital is not an isolated channel: it connects via REST APIs to the claims management system, document repository, and the insurance company\u2019s core systems, and submits the accident statement to the ANIA platform with tracked delivery. It enriches data in real time through InfoTarga (policy and vehicle data), Egon (address normalization), and Google Maps (geolocation and accident dynamics). A web console allows operators to review chats, claims, and technical logs.  <\/p>\n<\/div>    <\/div> <!-- end art tab info -->\n                                      <img decoding=\"async\" src=\"https:\/\/www.artea.com\/wp-content\/uploads\/2026\/09\/integrazione-compagnia-cai-digitale-artea.webp\" alt=\"Integration with the insurance company and ANIA\">\n                                  <\/div> <!-- end art tab --><div class=\"art-tab tab-pane fade\"\n                                       id=\"nav-Compliance-and-security\" role=\"tabpanel\"\n                                       aria-labelledby=\"nav-Compliance-and-security-tab\" tabindex=\"0\"\n                                  >\n                                      <div class=\"art-tab-info\"><div class=\"art-subtitle\">What We Do<\/div><h3 class=\"art-title\">Compliance and security<\/h3><div class=\"art-text\"><p>The solution was designed around IVASS Regulation No. 56\/2025 and complies with it article by article, supported by a structured compliance matrix (Articles 11\u201315 and 18): at least an Advanced Electronic Signature (FEA) with signatory identification, a certified true copy, and no commercial content within the process. Data is encrypted both in transit and at rest (TLS 1.2+, AES-256), with a complete and immutable audit trail, a dedicated Azure tenant for the insurance company, and compliance with GDPR, eIDAS, and DORA requirements. Development follows OWASP guidelines. <\/p>\n<\/div>    <\/div> <!-- end art tab info -->\n                                      <img decoding=\"async\" src=\"https:\/\/www.artea.com\/wp-content\/uploads\/2026\/09\/sicurezza-cai-digitale-artea.webp\" alt=\"Compliance and security\">\n                                  <\/div> <!-- end art tab -->        <\/div> <!-- end art nav tabs -->\n                          <\/div> <!-- end art tabs container -->\n                          <div class=\"art-accordion-mobile-container\">\n                              <div class=\"accordion\" id=\"art-accordion-86Kuj\"><div class=\"accordion-item art-accordion-item\">\n                                          <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\"\n                                                  data-bs-target=\"#collapse-Conversational-guidance\" \n                                                  aria-expanded=\"true\" aria-controls=\"collapse-Conversational-guidance\"\n                                          >Conversational guidance<\/button>\n                                          <div id=\"collapse-Conversational-guidance\"\n                                               class=\"art-accordion-content accordion-collapse collapse show\" data-bs-parent=\"#art-accordion-86Kuj\"\n                                          >\n                                              <div class=\"art-accordion-content-container\"><div class=\"art-subtitle\">What We Do<\/div><h3 class=\"art-title\">Conversational guidance<\/h3><div class=\"art-text\"><p>The policyholder contacts the insurance company via WhatsApp, where a Generative AI agent guides them through every stage of the CAI process: accident details, vehicles and drivers, location, damage photos, and third-party information. OCR automatically reads license plates and documents, while consistency checks immediately flag missing or conflicting information. The conversation dynamically adapts to the user\u2019s responses. Native multilingual support in Italian and German makes the service suitable for bilingual provinces as well. No app to install, no forms to learn.   <\/p>\n<\/div>                    <img decoding=\"async\" src=\"https:\/\/www.artea.com\/wp-content\/uploads\/2026\/09\/guida-conversazionale-cai-digitale-artea.webp\" alt=\"Conversational guidance\">\n                                              <\/div> <!-- end art accordion content container -->\n                                          <\/div> <!-- end art accordion content -->\n                                      <\/div> <!-- end art accordion item --><div class=\"accordion-item art-accordion-item\">\n                                          <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                                                  data-bs-target=\"#collapse-Identity-and-digital-signature\" \n                                                  aria-expanded=\"true\" aria-controls=\"collapse-Identity-and-digital-signature\"\n                                          >Identity and digital signature<\/button>\n                                          <div id=\"collapse-Identity-and-digital-signature\"\n                                               class=\"art-accordion-content accordion-collapse collapse\" data-bs-parent=\"#art-accordion-86Kuj\"\n                                          >\n                                              <div class=\"art-accordion-content-container\"><div class=\"art-subtitle\">What We Do<\/div><h3 class=\"art-title\">Identity and digital signature<\/h3><div class=\"art-text\"><p>Both drivers are identified via SPID, CIE, or document recognition with face matching, and sign the CAI using an Advanced Electronic Signature (FEA), even from two different smartphones. The agent independently guides the other party through the co-signing process. If the second signature is not provided within the required timeframe, the process handles the \u201csingle-signature CAI\u201d option provided for by the regulation. The final document is a certified true copy on a durable medium (certified PDF\/A), delivered to both parties.  <\/p>\n<\/div>                    <img decoding=\"async\" src=\"https:\/\/www.artea.com\/wp-content\/uploads\/2026\/09\/firma-digitale-cai-digitale-artea.webp\" alt=\"Identity and digital signature\">\n                                              <\/div> <!-- end art accordion content container -->\n                                          <\/div> <!-- end art accordion content -->\n                                      <\/div> <!-- end art accordion item --><div class=\"accordion-item art-accordion-item\">\n                                          <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                                                  data-bs-target=\"#collapse-Integration-with-the-insurance-company-and-ANIA\" \n                                                  aria-expanded=\"true\" aria-controls=\"collapse-Integration-with-the-insurance-company-and-ANIA\"\n                                          >Integration with the insurance company and ANIA<\/button>\n                                          <div id=\"collapse-Integration-with-the-insurance-company-and-ANIA\"\n                                               class=\"art-accordion-content accordion-collapse collapse\" data-bs-parent=\"#art-accordion-86Kuj\"\n                                          >\n                                              <div class=\"art-accordion-content-container\"><div class=\"art-subtitle\">What We Do<\/div><h3 class=\"art-title\">Integration with the insurance company and ANIA<\/h3><div class=\"art-text\"><p>CAI Digital is not an isolated channel: it connects via REST APIs to the claims management system, document repository, and the insurance company\u2019s core systems, and submits the accident statement to the ANIA platform with tracked delivery. It enriches data in real time through InfoTarga (policy and vehicle data), Egon (address normalization), and Google Maps (geolocation and accident dynamics). A web console allows operators to review chats, claims, and technical logs.  <\/p>\n<\/div>                    <img decoding=\"async\" src=\"https:\/\/www.artea.com\/wp-content\/uploads\/2026\/09\/integrazione-compagnia-cai-digitale-artea.webp\" alt=\"Integration with the insurance company and ANIA\">\n                                              <\/div> <!-- end art accordion content container -->\n                                          <\/div> <!-- end art accordion content -->\n                                      <\/div> <!-- end art accordion item --><div class=\"accordion-item art-accordion-item\">\n                                          <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                                                  data-bs-target=\"#collapse-Compliance-and-security\" \n                                                  aria-expanded=\"true\" aria-controls=\"collapse-Compliance-and-security\"\n                                          >Compliance and security<\/button>\n                                          <div id=\"collapse-Compliance-and-security\"\n                                               class=\"art-accordion-content accordion-collapse collapse\" data-bs-parent=\"#art-accordion-86Kuj\"\n                                          >\n                                              <div class=\"art-accordion-content-container\"><div class=\"art-subtitle\">What We Do<\/div><h3 class=\"art-title\">Compliance and security<\/h3><div class=\"art-text\"><p>The solution was designed around IVASS Regulation No. 56\/2025 and complies with it article by article, supported by a structured compliance matrix (Articles 11\u201315 and 18): at least an Advanced Electronic Signature (FEA) with signatory identification, a certified true copy, and no commercial content within the process. Data is encrypted both in transit and at rest (TLS 1.2+, AES-256), with a complete and immutable audit trail, a dedicated Azure tenant for the insurance company, and compliance with GDPR, eIDAS, and DORA requirements. Development follows OWASP guidelines. <\/p>\n<\/div>                    <img decoding=\"async\" src=\"https:\/\/www.artea.com\/wp-content\/uploads\/2026\/09\/sicurezza-cai-digitale-artea.webp\" alt=\"Compliance and security\">\n                                              <\/div> <!-- end art accordion content container -->\n                                          <\/div> <!-- end art accordion content -->\n                                      <\/div> <!-- end art accordion item -->        <\/div> <!-- end accordion -->    \n                          <\/div> <!-- end art accordion mobile container -->\n                      <\/div> <!-- end art tabs section -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-825c208 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"825c208\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3d13fb9\" data-id=\"3d13fb9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fbbf986 elementor-widget elementor-widget-heading\" data-id=\"fbbf986\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Would you like to learn more about our CAI Digital solution?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-065e1cb\" data-id=\"065e1cb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d93770b elementor-align-center elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"d93770b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#form-caid\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f760ff6 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"f760ff6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-be19ccc\" data-id=\"be19ccc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-92da30c elementor-widget elementor-widget-image_with_text\" data-id=\"92da30c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image_with_text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"art-img-with-text-section\">\n                      <div class=\"art-img-with-text-container left-alignment full align-center\">\n                          <div class=\"art-text-section\">\n                              <div class=\"art-text-container\"><div class=\"art-subtitle\">Technology Stack<\/div><h2 class=\"art-title\">A secure, reusable cloud-native architecture<\/h2><div class=\"art-text\"><p>CAI Digital is delivered as a SaaS solution on a dedicated Azure tenant for the insurance company, with high availability and automatic scalability. The WhatsApp Business API channel (Meta Business Platform) connects with artea.com\u2019s Agent AI Platform, built on the Organic ESB pattern: API Gateway, Service Bus, Private OpenAI, Cognitive Search, and image, audio, and document understanding services. From there, data flows to the insurance company\u2019s systems and to ANIA. The same engine is also available as a web app for policyholders who do not use WhatsApp and can be reused for FNOL and other claims management processes.   <\/p>\n<\/div>            <\/div> <!-- art text container -->\n                          <\/div> <!-- end art text section -->\n                          <div class=\"art-img-section img-left-alignment\"><img decoding=\"async\" src=\"https:\/\/www.artea.com\/wp-content\/uploads\/2026\/09\/stack-tecnologico-cai-digitale-artea.webp\" alt=\"A secure, reusable cloud-native architecture\"><\/div> <!-- end art img section -->\n                      <\/div> <!-- end art img with text container -->\n                  <\/div> <!-- end art img with text section -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-83c8959 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"83c8959\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2011181\" data-id=\"2011181\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d231a7f elementor-widget elementor-widget-image_with_text\" data-id=\"d231a7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image_with_text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"art-img-with-text-section\">\n                      <div class=\"art-img-with-text-container right-alignment full align-center\">\n                          <div class=\"art-text-section\">\n                              <div class=\"art-text-container\"><div class=\"art-subtitle\">Results<\/div><h2 class=\"art-title\">Regulatory compliance in three months, with a better experience for policyholders and claims handlers<\/h2><div class=\"art-text\"><p>With CAI Digital, a listed insurance company met the April 2026 IVASS deadline in just three months of project work, with a three-person team. The service is available 24\/7, allowing policyholders to complete the accident report immediately after the incident, with fewer errors and omissions thanks to step-by-step guidance and automated checks. Every interaction is tracked, and each CAI reaches the claims management system already complete and signed, reducing requests for additional information and shortening claim opening times. The same architecture can be extended to FNOL and other insurance lines, protecting the investment over time.   <\/p>\n<\/div><a class=\"art-cta\" href=\"#form-caid\">Contact us<\/a>            <\/div> <!-- art text container -->\n                          <\/div> <!-- end art text section -->\n                          <div class=\"art-img-section img-left-alignment\"><img decoding=\"async\" src=\"https:\/\/www.artea.com\/wp-content\/uploads\/2026\/09\/cai-digitale-artea-risultati.jpg\" alt=\"Regulatory compliance in three months, with a better experience for policyholders and claims handlers\"><\/div> <!-- end art img section -->\n                      <\/div> <!-- end art img with text container -->\n                  <\/div> <!-- end art img with text section -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0253440 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"0253440\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a689e36\" data-id=\"a689e36\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8c76731 elementor-widget elementor-widget-numbers\" data-id=\"8c76731\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"counter_small\" data-widget_type=\"numbers.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"art-counters-section\">\n                          <div   class=\"art-container\">\n                              <div class=\"art-counters-container\">\n                                  <div class=\"art-counters\"><div class=\"art-counter\" style=\"width: 25%\"><div class=\"art-number\">3 months<\/div><div class=\"art-text\"><p>from kick-off to go-live<\/p>\n<\/div><\/div> <!-- end art counter --><div class=\"art-counter\" style=\"width: 25%\"><div class=\"art-number\">24\/7<\/div><div class=\"art-text\"><p>service availability<\/p>\n<\/div><\/div> <!-- end art counter --><div class=\"art-counter\" style=\"width: 25%\"><div class=\"art-number\">100%<\/div><div class=\"art-text\"><p>interactions with an audit trail<\/p>\n<\/div><\/div> <!-- end art counter --><div class=\"art-counter\" style=\"width: 25%\"><div class=\"art-number\"> 0<\/div><div class=\"art-text\"><p>manual interventions in the process<\/p>\n<\/div><\/div> <!-- end art counter -->        <\/div> <!-- end art counters -->\n                          <\/div> <!-- end art counters container -->\n                      <\/div> <!-- end art counters section -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eef332f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eef332f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7ce3abb\" data-id=\"7ce3abb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-154d131 elementor-widget elementor-widget-heading\" data-id=\"154d131\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions (FAQ)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f1acb5 elementor-widget elementor-widget-custom_accordions\" data-id=\"6f1acb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"custom_accordions.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"art-accordions-section\">    <div class=\"art-accordion-container\">\n                              <div class=\"accordion\" id=\"art-accordion-ZwAvl\"><div class=\"accordion-item art-accordion-item\">\n                                      <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                                              data-bs-target=\"#collapse-fdce27fb6c\" \n                                              aria-expanded=\"true\" aria-controls=\"collapse-fdce27fb6c\"\n                                      >What is CAI Digital and who is it for?<\/button>\n                                      <div id=\"collapse-fdce27fb6c\"\n                                           class=\"art-accordion-content accordion-collapse collapse\" data-bs-parent=\"#art-accordion-ZwAvl\"\n                                      ><div class=\"art-text\"><p>CAI Digital is artea.com\u2019s solution for the digital Accident Statement Form (CAI). It is designed for motor liability insurance companies, their groups, and partners such as system integrators, BPO providers, and brokers that need to offer policyholders the digital<br \/>completion and electronic submission of the CAI as required by IVASS Regulation No. 56\/2025.  56\/2025.<\/p>\n<\/div>    <\/div> <!-- end art accordion content -->\n                                  <\/div> <!-- end art accordion item --><div class=\"accordion-item art-accordion-item\">\n                                      <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                                              data-bs-target=\"#collapse-c0b3f1082a\" \n                                              aria-expanded=\"true\" aria-controls=\"collapse-c0b3f1082a\"\n                                      >What does IVASS Regulation No. 56\/2025 require? <\/button>\n                                      <div id=\"collapse-c0b3f1082a\"\n                                           class=\"art-accordion-content accordion-collapse collapse\" data-bs-parent=\"#art-accordion-ZwAvl\"\n                                      ><div class=\"art-text\"><p>The Regulation of 25 March 2025 requires all motor liability insurance companies to provide digital applications for completing and electronically submitting the CAI, with at least an Advanced Electronic Signature, identification of the signatories, and a certified true copy on a durable medium. CAI Digital is designed around the individual provisions of the Regulation and supported by a documented compliance matrix. <\/p>\n<\/div>    <\/div> <!-- end art accordion content -->\n                                  <\/div> <!-- end art accordion item --><div class=\"accordion-item art-accordion-item\">\n                                      <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                                              data-bs-target=\"#collapse-e82aa5463c\" \n                                              aria-expanded=\"true\" aria-controls=\"collapse-e82aa5463c\"\n                                      >Why WhatsApp? What if the policyholder does not use it? <\/button>\n                                      <div id=\"collapse-e82aa5463c\"\n                                           class=\"art-accordion-content accordion-collapse collapse\" data-bs-parent=\"#art-accordion-ZwAvl\"\n                                      ><div class=\"art-text\"><p>WhatsApp is used by more than 41 million people in Italy and does not require users to install an app or remember login credentials. In the stressful moments following an accident, it is one of the most immediate and accessible channels. For policyholders who do not use WhatsApp, the same conversational engine is available as a web app or can be integrated into the insurance company\u2019s own app. <\/p>\n<\/div>    <\/div> <!-- end art accordion content -->\n                                  <\/div> <!-- end art accordion item --><div class=\"accordion-item art-accordion-item\">\n                                      <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                                              data-bs-target=\"#collapse-b7afe381e8\" \n                                              aria-expanded=\"true\" aria-controls=\"collapse-b7afe381e8\"\n                                      >How does the signature process work for both drivers?<\/button>\n                                      <div id=\"collapse-b7afe381e8\"\n                                           class=\"art-accordion-content accordion-collapse collapse\" data-bs-parent=\"#art-accordion-ZwAvl\"\n                                      ><div class=\"art-text\"><p>Each driver is identified via SPID, CIE, or document recognition with face matching, and signs using an Advanced Electronic Signature directly from their own smartphone. The agent also guides the other party through the process, even if they are not a customer of the insurance company. If the second signature is not provided within the required timeframe, the process handles the single-signature CAI in accordance with the applicable regulations.  <\/p>\n<\/div>    <\/div> <!-- end art accordion content -->\n                                  <\/div> <!-- end art accordion item --><div class=\"accordion-item art-accordion-item\">\n                                      <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                                              data-bs-target=\"#collapse-4ca27391b0\" \n                                              aria-expanded=\"true\" aria-controls=\"collapse-4ca27391b0\"\n                                      >How does it integrate with the insurance company\u2019s systems and ANIA?<\/button>\n                                      <div id=\"collapse-4ca27391b0\"\n                                           class=\"art-accordion-content accordion-collapse collapse\" data-bs-parent=\"#art-accordion-ZwAvl\"\n                                      ><div class=\"art-text\"><p>Through REST APIs connecting to the claims management system, document repository, and core systems. The completed and signed CAI is then submitted to the ANIA platform with tracked delivery. Data enrichment services such as InfoTarga, Egon, and Google Maps are already integrated, with optional fraud prevention and automated damage assessment solutions available on request. <\/p>\n<\/div>    <\/div> <!-- end art accordion content -->\n                                  <\/div> <!-- end art accordion item --><div class=\"accordion-item art-accordion-item\">\n                                      <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                                              data-bs-target=\"#collapse-a868631404\" \n                                              aria-expanded=\"true\" aria-controls=\"collapse-a868631404\"\n                                      >Is the data secure and compliant with GDPR and DORA?<\/button>\n                                      <div id=\"collapse-a868631404\"\n                                           class=\"art-accordion-content accordion-collapse collapse\" data-bs-parent=\"#art-accordion-ZwAvl\"\n                                      ><div class=\"art-text\"><p>Yes. The solution is delivered on a dedicated Azure tenant for the insurance company, with encryption both in transit and at rest, a complete and immutable audit trail, documented least-privilege access policies, and development in accordance with OWASP guidelines. It complies with GDPR, eIDAS, DORA, and IVASS Regulation No. 56\/2025.   56\/2025.<\/p>\n<\/div>    <\/div> <!-- end art accordion content -->\n                                  <\/div> <!-- end art accordion item --><div class=\"accordion-item art-accordion-item\">\n                                      <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\"\n                                              data-bs-target=\"#collapse-20cdbcc0b8\" \n                                              aria-expanded=\"true\" aria-controls=\"collapse-20cdbcc0b8\"\n                                      >How long does implementation take, and can it be extended to other processes?<\/button>\n                                      <div id=\"collapse-20cdbcc0b8\"\n                                           class=\"art-accordion-content accordion-collapse collapse\" data-bs-parent=\"#art-accordion-ZwAvl\"\n                                      ><div class=\"art-text\"><p>The first insurance company went live in three months, including customization, testing, and integrations. The solution can be delivered as SaaS, with an annual subscription fee and a cost per processed claim. The same conversational engine can be reused for FNOL (First Notice of Loss), claims reporting for other insurance lines, information requests, and claims document management.  <\/p>\n<\/div>    <\/div> <!-- end art accordion content -->\n                                  <\/div> <!-- end art accordion item -->        <\/div> <!-- end accordion -->    \n                          <\/div> <!-- end art accordion container -->\n                      <\/div> <!-- end art accordions section -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f33c766 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f33c766\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-60ff295\" data-id=\"60ff295\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-397f14b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"397f14b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-8deb221\" data-id=\"8deb221\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f1329fb elementor-widget elementor-widget-html\" data-id=\"f1329fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a name=\"form-caid\"><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7251001 elementor-widget elementor-widget-heading\" data-id=\"7251001\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact us for a personalized consultation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-648f9dd elementor-widget elementor-widget-shortcode\" data-id=\"648f9dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><iframe height=\"1200px\" width=\"100%\" frameborder=\"0\" allow=\"geolocation;microphone;camera\" src=\"https:\/\/forms.zohopublic.eu\/arteag\/form\/CAIDigital\/formperma\/yCmuO3mwPOmSxz2k1prwdqLZC74pcKlXmOufC-ceDwE?zf_lang=en\"> <\/iframe> <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>24\/7 Service available to policyholders 100% Interactions tracked with an audit trail 41M WhatsApp users reachable in Italy introduction IVASS-compliant digital CAI, directly on WhatsApp CAI Digital is the Generative AI conversational agent that digitizes and automates the Accident Statement Form (CAI \u2013 art. 143 of the Italian Private Insurance Code). Through a channel policyholders [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":6884,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-page-new-style.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7042","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>artea.com | AI for enterprise applications<\/title>\n<meta name=\"description\" content=\"The AI agent for digital accident reporting: it guides policyholders via WhatsApp, supports FEA signatures, and submits the report to ANIA\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.artea.com\/en\/cai-digital\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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